frequently asked questions

Q1: What types of elevators do you offer?
A1: We offer a variety of elevators, including passenger elevators, freight elevators, residential elevators, and custom solutions tailored to specific needs.

Q2: How do I choose the right elevator for my building?
A2: Consider factors such as the building's height, usage (commercial or residential), load capacity, and design requirements. Our team can help you assess your needs and recommend the best option.

Q3: How long does it take to install an elevator?
A3: Installation time varies based on the type of elevator and the building's specifications, but it generally takes between a few weeks to several months.

Q4: Do I need permits for elevator installation?
A4: Yes, most locations require permits for elevator installation. We can assist you in navigating the permitting process.Though some home lifts don't require permissions.

Q5: How often should my elevator be serviced?
A5: Regular maintenance is typically recommended every 3 to 6 months, depending on usage. This ensures safe and efficient operation.

Q6: What does elevator maintenance include?
A6: Maintenance includes inspections, lubrication of moving parts, testing safety features, cleaning, and addressing any wear and tear.

Q7: What safety features are included in your elevators?
A7: Our elevators are equipped with multiple safety features, including emergency brakes, door sensors, alarm systems, and backup power supplies.

Q8: Are your elevators compliant with safety regulations?
A8: Yes, all our elevators comply with local, state, and federal safety regulations and standards.

Q9: What should I do if my elevator gets stuck?
A9: Remain calm and use the emergency communication system to contact support. Do not attempt to open the doors yourself.

Q10: How can I report an elevator issue?
A10: You can report any issues through our customer service hotline, email, or our website’s support section.

Q11: Do you offer warranties on your elevators?
A11: Yes, we provide warranties on both the installation and the equipment. Please contact us for specific warranty details.

Q12: What support do you offer after installation?
A12: We offer ongoing maintenance, 24/7 emergency support, and assistance with any operational questions you may have.

Q13: Can you provide custom elevator designs?
A13: Absolutely! We work closely with architects and builders to create custom elevator solutions that fit your specific design and functional needs.

Q14: What is the process for requesting a custom elevator?
A14: Contact us to discuss your requirements. We will conduct a site evaluation and collaborate with you to design a solution that meets your needs.

Q15: How can I get a quote?
A15: You can request a quote by contacting us through our website, phone, or email. Provide us with details about your project, and we’ll get back to you promptly.

Feel free to adapt or expand this list based on your company’s specific offerings and policies!